Helpful information to review prior to placing a PRE-ORDER on our website:
Payment is due at the time of placing the pre-order.
Pre-orders are special orders placed with our vendors and can take anywhere from two to eight (2 – 8) weeks for fulfillment depending on the manufacturing process.
Pre-order fulfillment windows provided within the product details are estimates depending on the vendor/product. If the estimated window for fulfillment should change, extending the fulfillment period, you will receive notification.
Please carefully check the pre-order timeline associated with the order prior to placing the order.
Pre-order merchandise ordered with an item(s) in-stock, will be shipped separately and shipping fee applied once at the point of purchase.
Due to the limited availability of pre-order merchandise, even exchanges for a different size may not be available. The Returns/Exchanges policy is otherwise applicable to pre-order items.
Here at IDOL Athletics we want you to feel like you received The BEST of the BEST, so if for any reason you are not completely satisfied with your purchase we gladly accept returns of IDOL ATHLETICS Pro Shop merchandise that follow these guidelines:
Due to health regulations, hats, hair bows, hairbands and cosmetics are final sale items and are not eligible for return or exchange.
Made-to-order uniform and practice wear policy are non-returnable and non-refundable.
IDOL Athletics Shopping EventS – Merchandise purchased at a shopping event become final sale upon the conclusion of the event. Should you need to make a return or exchange of merchandise purchased during a shopping event, we accept clean, unwashed, unworn Pro Shop merchandise with the original tags attached and event transaction validation for exchange or refund. Merchandise purchased online or at a previous event/location are not eligible for return/exchange at shopping events.
Holiday Return Policy – Do you need to return a Christmas gift? We will accept returns of unwashed, unworn IDOL Athletic merchandise with original tags attached within 14 days of Christmas, December 25th.
**Please note: Upon receiving any item(s) for return/exchange they will be inspected. Should the returned merchandise be evaluated as unreturnable, a member of the Customer Experience team will contact you and the item(s) will be returned to you.